Background
Mount Isa Mines Limited (MIM) operates copper, lead, zinc and silver mines near Mount Isa, Queensland, as part of the Glencore group.
Project Scope
MIM had, and continues to use, an ERP within their operation but found it was too complicated for operators to use and was not suitable for managing operator tasks across crews in a 24/7 operation.
While daily tasks were being well managed, irregular tasks were being missed, causing disruption when faults or blockages occurred. The lack of responsibility and automatic recurrence with the original task management system made monitoring these tasks difficult and would ultimately lead to disrupted production, downtime and additional costs.
Solutions
MIM’s main objectives for a task management solution were:
- To spread the workload so the same crew were not always doing a particular task
- Make the task management list coherent so that everyone manages the same tasks in a consistent manner
- To be able to embed links to manuals, training, SWIs, photos so they are easily accessed while the task is underway
- To ensure the system worked with the operation's roster and continuous shift cycles
- To improve transparency and reporting across the operaiton
- To give the operators a sense of purpose and recognition for good performance
Results
Once TCard was implemented at MIM, they were able to:
- Manage all the tasks onsite, 24/7 with multiple shifts
- Introduce specific interval led tasks to address regular blockage and downtime problems with their chiller system that removed the problem completely
- Increased coordination across the board including identifying additional opportunities to raise work orders and address maintenance issues that may have otherwise gone unnoticed
- Improve morale and employee engagement across the crews
- Avoid missed tasks and complete 4000 operational tasks per month
Mining & Processing operations are inherently different to other industries so we needed a product that could meet our needs rather than fitting our business around the product. TCard helped solve a number of challenges, some obvious from the outset and others that became obvious once resolved. Sharing the load, standardising the approach and giving our operators continuous input into the tasks continue to be key to the success we’ve achieved.”
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