Track and coordinate tasks in real-time within and across shifts
Minimise avoidable downtime due to missed tasks with TCard’s shift-focused task tracking system so you can confidently meet production targets
Trusted by Operations Managers and Superintendents at leading mining companies
Whiteboards, Excel and Messaging apps are not designed for managing complex 24x7 mining operations
Poor visibility
Whiteboards and Excel lack real-time visibility for 24/7 shift tasks.
Weak coordination
Messaging apps cannot track all tasks, issues and escalations within and across shifts.
Missed tasks
Poor visibility and coordination across shifts lead to tasks being missed.
Missed tasks lead to unplanned and avoidable downtime.
TCard - a task management software built for miners by miners
Comprehensive task tracking
Shift-focused task boards provide visibility into every current operator activity across each plant area, ensuring that all tasks are monitored and managed efficiently. This visibility helps prevent missed tasks and avoidable downtime.
Consistent operational procedures
Each task card allows you to add detailed procedures with tables, images and files ensuring all operators perform tasks consistently across the plant. Operators can flag outdated procedures using the “feedback requested” option, meaning that your operation always follows the most current practices.
Real-time coordination and escalation
Operators can update task status, upload images, request assistance and provide commentary, all whilst in the field. This two-way communication ensures that any complications are documented, allowing teams to respond quickly and effectively to operational issues.
Operational performance insights
TCard Insights empowers your team to manage your mining operations proactively and efficiently. By capturing and tracking critical activities like equipment breakdowns and shutdowns, TCard helps you maximise production and minimise downtime, saving you time and money.
How it works
Setup
We'll get you started by setting up your TCard instance with your plant hierarchy, shift crews and tasks so you can view all the tasks in one place.
Onboarding
An easy training program that ensures every team member can use TCard from day one.
Optimising
Use Insights to review task completion, identify bottlenecks and continuously improve your operations for enhanced productivity and safety.
What our customers say about TCard
Streamline task management in your 24/7 mining operations in as little as 4 weeks
FAQs
TCard is a secure, cloud-based operations management system created specifically for industrial plant operations to help you plan, schedule and manage operational tasks easily and efficiently. TCard facilitates two-way communication and provides clear visibility of the status of tasks. TCard enhances stability through teamwork, structure and insight.
TCard is intuitive and easy to learn meaning your operational teams can onboard fast.
By systemising your operations work activities, you can expect to see improved efficiency, open communication lines between front-line operations and management and generate new insights into operational issues, all for as little as $1 per task.
TCard is designed to complement and enhance your existing ERP system, not replace it. While ERPs are powerful for managing enterprise-wide data, they often lack user-friendliness for operational teams and can be challenging to onboard new team members. TCard fills this gap by providing an additional layer of operator-direct information, specifically tailored for day-to-day activities within minerals processing and mining plants.
TCard offers an intuitive and simple-to-use interface that minimises onboarding requirements, making it easier for your operational teams to adapt quickly and efficiently. Your operations team can manage TCard effectively, taking ownership of their activities without relying heavily on specialised teams for planning activities.
With TCard's feedback request functionality, teams can raise issues promptly, facilitating the creation of ERP work requests as needed. Documentation of work request numbers within TCard ensures seamless communication between supervisors and operators and aligns the team.
By integrating TCard alongside your existing ERP system, you can enhance operational efficiency, empower your team, and improve overall task and activity management. TCard's operator-direct information brings added power to support various functions beyond your ERP, driving improved performance for your operations.
Your TCard application typically takes as little as two weeks to be up and running within your operation!
We understand that implementing new technology can be daunting, often associated with disruption, high costs, and low adoption rates. However, TCard stands apart from traditional implementations. Here's how:
- Dedicated Support: We provide a rapid implementation service, including remote workshops, application setup and personalised training. Our specialist team has operational experience and is committed to supporting you throughout the process, minimising disruption and enabling you to quickly leverage the benefits of TCard.
- Cost-Effective Solution: With the onboarding process already included in the first year's subscription, you can avoid additional implementation costs and optimise your return on investment.
- Simple to use: Unlike many new technologies, TCard boasts an intuitive and simple-to-use interface, minimising the learning curve and empowering your teams to adopt it swiftly and efficiently.
Mipac's Rapid Implementation service is designed to assist site operational teams that are fully utilised, offering remote workshops to understand site-specific settings for TCard and provide training and support to start the build-out of the TCard system. This includes
- Remote Workshops: Engaging workshops to discuss and finalise TCard configuration options and decisions.
- Office-based Template Support: Mipac will work closely with your site team to prepare templates and tailor them to align with your current operations.
- Remote Implementation and Training: A comprehensive process to set up the TCard instance, load initial plant hierarchy and operational tasks and provide training to your team remotely.
- Office-based Support: Ongoing support and assistance from our team, ensuring a smooth and successful implementation.
Our standard service is delivered remotely from our Brisbane office. All key delivery tasks, including workshops, training, and support, will be coordinated remotely, ensuring seamless collaboration with your designated implementation team.
Our Rapid Implementation service offers the following benefits:
- Accelerated Implementation: Get your TCard instance up and running quickly, allowing you to experience the benefits sooner.
- Efficient Configuration: Benefit from our expertise in configuring TCard to your operations' specific requirements.
- Knowledge Transfer: Support your TCard users during their learning phase, ensuring accelerated competency in using and managing the system effectively.
Yes, absolutely! While our standard Rapid Implementation Service is delivered remotely, we understand the value of on-site training for some clients. If desired, on-site training can be incorporated into the implementation process to provide your team with hands-on support and personalised guidance. Please contact us to discuss your particular requirements.
TCard will give you a stream of operator comments at the granularity of each and every task. The quality of your operators' comments will depend on how you coach them and reward them for good comments.
TCard task comments can easily be shared across your wider support team - increasing their operational awareness.
It would be a great benefit to be able to see more from the front line. TCard can become an additional tool to engage and encourage Operator participation.
TCard allows a simple version of the task to be presented to operators with a link to the full job procedure.
TCard can then standardise the practice and tasks can easily be set to recur across all your shifts and crews.
TCard allows you to set tasks to recur easily at an interval that best suits your operation
TCard ‘elevates your operators’ to be heard and active in how your operation performs.
Yes. TCard ensures tasks never get forgotten and are always repeated as your operation needs it. This means you now have a system that supports the retention of best practices.
Yes absolutely. TCard supports operator comments/insights on each and every task that are visible to the whole operating team. All comments become contemporaneous records from each and every operator which means you have evidence of the ideal description documented in the procedure.
Read more about TCard
The ability to adapt to new technology is a critical and in-demand skill in the mining industry. Over the years, digital solutions …
Mining operations are complex, high-stakes environments where every shift counts. With operations running around the clock, the transition between shifts — otherwise …
In this webinar, Process Engineer Andrew Yang presents a case study on TCard. Andrew discusses the implementation of TCard at Glencore and …
Mining & Processing operations are inherently different to other industries and we needed a product that could meet our needs rather than fitting our business around the product. TCard helped solve a number of challenges, some obvious from the outset and others that became obvious once resolved. Sharing the load, standardising the approach and giving our Operators continuous input into the tasks continue to be key to the success we’ve achieved.
Mark Peterson Manager - MaintenanceMount Isa Mines